Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team by live chat, email or phone for help with deposits, withdrawals, verification and bonus queries. Agents provide step-by-step guidance on account changes, troubleshooting and complaint follow-up. Use the channels below for fast responses and ongoing support in English and selected languages. Our hours and contacts are listed below.
| Department | Contact |
|---|---|
| Customer Support | Email: [email protected] - Live chat available on site |
| General Enquiries | Email: [email protected] - Response within business hours |
| Affiliate Enquiries | Email: [email protected] - Partnership requests |
| Phone | +61 2 9384 2157 - call for urgent matters |
| Working Hours | Mon-Fri, 09:00-18:00 (AEST) |
| Complaints | Email: [email protected] - include account ID and brief summary |
| Support Languages | English, Mandarin, Vietnamese |
| Response Time | Typical replies within 24 hours |
Email assistance
Email VegasHero support at [email protected] for detailed enquiries, account issues or when you need to send documents or explanations. Use a clear, descriptive subject line and include current contact details, your account ID and any relevant files to speed up handling. Missing or unclear information may cause delays, so double-check attachments and contact details before sending.
Send us a message
Response Time
Support aims to respond promptly: most inquiries are answered within one business day. Simple questions are often resolved quickly via live chat or email. More complex issues - such as account verification or payout investigations - may take longer depending on their nature and required checks. We'll keep you informed if a case requires additional time.
Feedback
Got feedback or ideas? Send them our way - we'd love to hear suggestions to improve the site. Feedback is reviewed carefully and used to refine navigation, promos and features, so your input directly shapes updates. Use the feedback form or live chat to tell us what you want changed or what’s missing. Thanks for helping us make the experience better.